Statement on Coronavirus

We understand the challenges and disruptions you are faced with due to the Coronavirus outbreak. Whilst we are all concerned with our own health and that of those around us, the implications for our businesses is also an area of concern.

As you will be aware the situation is constantly changing, so for the latest health advice we suggest you follow the guidelines issued by the NHS. A link can be found here:

A number of members have expressed their concerns about the impact this will have on their business; particularly loss of earnings through clients cancelling appointments or contracting the virus. This seems to be an unavoidable consequence of the situation and makes this a very challenging time for us all.

The UK Government is increasing support to those affected by COVID-19 which includes changes to Employment and Support Allowance (ESA) that you may be eligible to claim for. Eligibility will depend on your individual circumstances, therefore we suggest you contact the Universal Credit Helpline on: 0800 3285644 (choose option 2) Monday to Friday 8am to 6pm. Further information can be found here:

These are undoubtedly challenging times and the FHA, together with the wider membership are here to provide support for one another throughout this period.


The health and wellbeing of your clients is your top priority.

You may plan to operate a ‘business as usual’ policy. However, you may need to take some precautions.

During the current coronavirus outbreak, ask your client to postpone your appointment if they or someone they live with have any coronavirus symptoms such as a cough, shortness of breath or high temperature.

Or they or someone they live with have recently returned from:

  • Anywhere in Italy on or after 9 March.
  • Specific areas in northern Italy between 19 February and 8 March.
  • Iran in the last 14 days.
  • Hubei province in China in the last 14 days.
  • Daegu, Cheongdo or Gyeongsan in South Korea in the last 14 days.
  • Any other countries or regions that the government adds to this list.

(The government is currently updating this information daily.)


Ask clients to phone or email if they need to cancel or reschedule their appointment.


To help protect your client do all you can to maintain the highest standards of cleanliness and hygiene.